AFCOP commends Vodafone Ghana for waiving mobile money transfer fees

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The Alliance for Financial Consumer Protection (AFCOP) has commended Vodafone Ghana for waiving fees on transfers from Vodafone Cash to all mobile money wallets.

Vodafone Ghana last week announced that there will be no charges on mobile money transfers from the Vodafone Cash Wallet to all other networks in the country.

According to group, the waiver has come at the right time when it has become dangerous to handle cash due to the deadly COVID-19 pandemic.

AFCOP called on all financial service providers to show genuine empathy towards
consumers and to eschew tokenism and public relations gimmickry.

READ STATEMENT HERE

The Alliance for Financial Consumer Protection (AFCOP) has received with great satisfaction, news
that Vodafone Ghana has waived fees on transfers from Vodafone Cash to all mobile money wallets.

Over the past months, AFCOP has been advocating for financial service providers, including mobile
money operators, to offer meaningful reliefs to consumers in order to partially alleviate the negative
economic impact of COVID-19 on households.

It is against this background that AFCOP highly commends Vodafone Ghana for showing leadership
by elevating consumer interest above its corporate revenue and profit interests. AFCOP is particularly
pleased that Vodafone did not limit the fee waiver to only transfers terminating in Vodafone Cash
wallets.

With health experts warning that a potential mode of transmission of the coronavirus is through the
handling of cash, it is imperative that players in the digital finance ecosystem commit themselves to
driving consumer behaviour change; by nudging consumers to choose digital channels over cash
transactions.

AFCOP believes the most viable way to build a cash lite society is by lowering the cost of using digital
channels. We therefore call on other mobile money operators in Ghana to follow Vodafone’s
exemplary leadership by also waiving fees on all mobile money transfers. There can be no greater
service to humanity than this, during the COVID-19 pandemic.

Finally, AFCOP renews its call on all financial service providers to show genuine empathy toward consumers and to eschew tokenism and public relations gimmickry.
Woelinam Dogbe
President
Alliance for Financial Consumer Protection

Source: MyNewsGh.com/ Ayeh Offei-Akoto/2020



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