Leadership mistake #2: Poor communication

By Nelson Semanu BOANDOH-KORKOR & Elizabeth BOANDOH-KORKOR

Misunderstood Intentions

Emmanuelle, a well-intentioned manager, was leading a team project to launch a new product. She had a clear vision, but her communication style was abrupt and vague. In a meeting, she instructed her team to “make it happen” without providing specific guidelines or deadlines. One team member, Jack, interpreted Emmanuelle’s instructions as a green light to take creative liberties with the project. He spent weeks developing a cutting- edge feature that wasn’t aligned with the project’s original goals.

Meanwhile, Emmanuelle assumed Jack was on track and didn’t follow up. When the project was due, Emmanuelle was shocked to discover the misalignment. The project was delayed, and Jack’s work had to be scrapped. The team’s morale suffered, and Emmanuelle’s leadership was questioned. She realized that her poor communication had led to chaos. If she had taken the time to clearly articulate her vision and expectations, the project might have succeeded.

Effective communication is the cornerstone of successful leadership. It is the bridge that connects leaders to their teams, enabling the sharing of vision, goals, and expectations. Nonetheless, despite its critical importance, poor communication remains a pervasive issue in leadership across industries and organizations. Leaders who fail to communicate effectively often find themselves struggling to inspire, motivate, and guide their teams, leading to a host of negative outcomes.

Many leaders are unaware of their communication shortcomings. They may believe they are clear and concise, but their messages often fail to resonate with their audience. This lack of self-awareness can stem from overconfidence, a failure to seek feedback, or an inability to recognize the nuances of interpersonal communication. Leaders who do not understand their own communication style—whether it is overly authoritative, vague, or dismissive—are likely to struggle in connecting with their teams.

The truth remains that the importance of self-awareness and humility in leadership cannot be overemphasized. Proverbs 16:18 warns, “Pride goeth before destruction, and a haughty spirit before a fall.” Leaders who lack self-awareness often fall into the trap of pride, believing they have all the answers and failing to recognize their own limitations. By contrast, Proverbs 11:2 reminds us, “When pride cometh, then cometh shame: but with the lowly is wisdom.” Humble leaders who seek to understand their own weaknesses are better equipped to communicate effectively and build strong relationships.

Leaders often assume that their team members understand their intentions, goals, and expectations without explicitly stating them. This assumption can lead to misunderstandings, as team members may interpret messages differently based on their own perspectives and experiences. Poor communication is frequently rooted in the failure to clarify and confirm that the intended message has been received and understood.

The dangers of assumptions and the importance of clear communication can take a toll on the team. In Proverbs 18:13, we read, “He that answereth a matter before he heareth it, it is folly and shame unto him.” Leaders who make assumptions without seeking to understand the perspectives of others risk making foolish decisions and creating confusion. James 1:19 further advises, “Wherefore, my beloved brethren, let every man be swift to hear, slow to speak, slow to wrath.” Effective communication requires active listening and a willingness to clarify and confirm understanding.

And sometimes many leaders avoid open and honest communication because they fear appearing vulnerable or uncertain. They may withhold information, sugarcoat difficult truths, or avoid addressing sensitive topics altogether. This fear of vulnerability can create a culture of mistrust and secrecy, as team members sense that their leaders are not being transparent or authentic.

But the Bible indeed encourages leaders to embrace vulnerability and authenticity. In 2 Corinthians 12:9, the Lord tells Paul, “My grace is sufficient for thee: for my strength is made perfect in weakness.” Leaders who acknowledge their weaknesses and rely on God’s grace can communicate with greater authenticity and build trust with their teams. Proverbs 28:13 also reminds us, “He that covereth his sins shall not prosper: but whoso confesseth and forsaketh them shall have mercy.” Leaders who are transparent about their challenges and mistakes create an environment of trust and accountability.

In diverse workplaces, leaders must navigate cultural and generational differences that can impact communication styles and preferences. A leader who fails to adapt their communication approach to accommodate these differences may inadvertently alienate or confuse team members. The word of God teaches us to respect and honor our differences. Take, for example, 1 Corinthians 9:22, where Paul writes, “To the weak became I as weak, that I might gain the weak: I am made all things to all men, that I might by all means save some.” Leaders who adapt their communication style to meet the needs of diverse team members demonstrate empathy and inclusivity. Galatians 3:28 also reminds us, “There is neither Jew nor Greek, there is neither bond nor free, there is neither male nor female: for ye are all one in Christ Jesus.”

Poor communication in leadership decreases engagement

Poor communication can lead to disengagement among team members. When employees feel uninformed, misunderstood, or ignored, they are less likely to be motivated and committed to their work. Disengagement can manifest in reduced productivity, higher absenteeism, and increased turnover rates. The importance of encouragement and affirmation in maintaining engagement is affirmed in 1 Thessalonians 5:11, when Paul exhorts, “Wherefore comfort yourselves together, and edify one another, even as also ye do.” Leaders who communicate encouragement and appreciation can inspire their teams to remain engaged and committed.

This is why poor communication affects your leadership. Without clear and consistent communication, team members may struggle to understand their roles, responsibilities, and the organization’s goals.

This misalignment can result in confusion, duplicated efforts, and missed deadlines. Over time, it can erode trust and cohesion within the team. Proverbs 29:18 warns, “Where there is no vision, the people perish: but he that keepeth the law, happy is he.” Leaders must communicate a clear vision and direction to align their teams and prevent confusion. Ephesians 4:15-16 also emphasizes the importance of speaking the truth in love, so that the body of Christ may be built up and function effectively.

It could likewise contribute to misunderstandings and unresolved issues, which can escalate into conflicts. Leaders who fail to address conflicts promptly and effectively risk creating a toxic work environment characterized by tension, resentment, and low morale.Matthew 5:9 teaches, “Blessed are the peacemakers: for they shall be called the children of God.”

Effective leadership is built on strong relationships, and communication is the foundation of those relationships. Poor communication can damage trust, respect, and rapport between leaders and their teams. When employees feel that their leaders are not listening to or valuing their input, they are less likely to collaborate and contribute to the organization’s success.

Leaders who prioritize clear and compassionate communication can resolve conflicts and promote peace within their teams. James 3:17-18 also reminds us, “But the wisdom that is from above is first pure, then peaceable, gentle, and easy to be intreated, full of mercy and good fruits, without partiality, and without hypocrisy. And the fruit of righteousness is sown in peace of them that make peace.”

If you want the best for your team and those who look up to your leadership, polishing your communication skills is the surest path to take. Why? Because innovation thrives in environments where ideas can be freely shared and discussed. Poor communication can stifle creativity by discouraging open dialogue and discouraging team members from voicing their ideas. Leaders who fail to create a safe and inclusive space for communication risk missing out on valuable insights and solutions.

Ways to improve communication skills in leadership roles

1. Develop self-awareness

Leaders must begin by understanding their own communication strengths and weaknesses. This can be achieved through self-reflection, seeking feedback from colleagues and team members, and participating in communication training or coaching.

Self-awareness isn’t just a one-time exercise—it’s an ongoing journey. Think of it like tuning a guitar; you’ve got to keep checking the strings to make sure everything’s in harmony. Sometimes, we’re so caught up in the day-to-day grind that we forget to pause and ask ourselves, “How am I showing up for my team?” Taking even five minutes at the end of the day to reflect on your interactions can make a world of difference.

And let’s not forget the power of feedback! It can be a little intimidating to ask, “Hey, how did I do in that meeting?” but trust me, it’s worth it. Your team’s insights might surprise you—in a good way. Plus, it shows them that you’re human, you’re growing, and you value their perspective.

By becoming more self-aware, leaders can identify areas for improvement and take proactive steps to enhance their communication skills. Psalm 139:23-24 offers a prayer for self-awareness: “Search me, O God, and know my heart: try me, and know my thoughts: And see if there be any wicked way in me, and lead me in the way everlasting.” Leaders who seek God’s guidance in understanding their own hearts and minds can grow in self-awareness and communication effectiveness.

2. Practice active listening

Effective communication is not just about speaking; it is also about listening. Leaders should practice active listening by giving their full attention to the speaker, asking clarifying questions, and summarizing what they have heard to ensure understanding. In all honesty, listening is harder than it sounds. It’s not just about nodding along while mentally drafting your grocery list. Active listening means being fully present, like when you’re binge-watching your favorite show and you don’t even notice your phone buzzing. When you give someone your undivided attention, it sends a powerful message: “You matter, and what you’re saying is important to me.”

And here’s a quick tip: don’t just listen to respond. Listen to understand. That means resisting the urge to jump in with your own story or solution right away. Instead, try saying, “Tell me more about that,” or “What do you think we should do next?” It’s amazing how much people will open up when they feel truly heard. Active listening demonstrates respect and empathy, building stronger connections with team members. James 1:19 advises, “Wherefore, my beloved brethren, let every man be swift to hear, slow to speak, slow to wrath.” Leaders who prioritize listening over speaking can build trust and understanding with their teams.

3. Be clear and concise

Leaders should strive to communicate their messages clearly and concisely, avoiding jargon, ambiguity, and unnecessary complexity. They should also confirm that their message has been understood by asking for feedback or encouraging questions. Ever played the game of telephone? By the time the message gets to the last person, it’s completely different from how it started. That’s what happens when communication isn’t clear! As leaders, it’s our job to make sure our message lands the way we intend it to. Think of it like giving directions—you wouldn’t say, “Go sort of that way and then turn near the thing,” right? Be specific, be simple, and don’t assume everyone knows what you’re talking about.

Another trick? Use stories or examples to illustrate your point. People remember stories way better than a list of bullet points. And don’t be afraid to ask, “Does that make sense?” or “What’s your take on this?” It’s not a sign of weakness—it’s a sign that you care about getting it right. Clear communication reduces the risk of misunderstandings and ensures that everyone is on the same page. Proverbs 15:28 reminds us, “The heart of the righteous studieth to answer: but the mouth of the wicked poureth out evil things.” Leaders who take the time to carefully craft their messages can communicate with clarity and purpose.

4. Adapt to different communication styles

Leaders must recognize that different individuals and groups may have varying communication preferences and adapt their approach accordingly. This may involve tailoring the tone, format, and frequency of communication to meet the needs of diverse team members. By being flexible and inclusive, leaders can ensure that their messages resonate with everyone.

1 Corinthians 9:22-23 illustrates the importance of adaptability: “To the weak became I as weak, that I might gain the weak: I am made all things to all men, that I might by all means save some. And this I do for the gospel’s sake, that I might be partaker thereof with you.” Leaders who adapt their communication style to meet the needs of others can build stronger connections and uphold unity.

Communication is a skill that can always be refined and improved. Leaders should seek opportunities for growth by attending workshops, reading books, and learning from other effective communicators. They should also regularly evaluate their communication practices and make adjustments as needed to meet the evolving needs of their team and organization. Proverbs 4:7 tells us that, “Wisdom is the principal thing; therefore get wisdom: and with all thy getting to understand.” Leaders who pursue wisdom and understanding in communication can continually grow and improve in their leadership roles.

5. Encourage open and honest dialogue

Leaders should create a culture of openness and honesty by encouraging team members to share their thoughts, concerns, and ideas without fear of judgment or retribution. This can be achieved by modeling vulnerability, acknowledging mistakes, and addressing difficult topics with transparency and empathy. Open dialogue builds trust and strengthens relationships. Ephesians 4:15 encourages, “But speaking the truth in love, may grow up into him in all things, which is the head, even Christ.” Leaders who communicate with honesty and love can create an environment of trust and mutual respect.

Invest time in open communication. Leaders must prioritize communication and allocate sufficient time for meaningful interactions with their teams. This may involve scheduling regular check-ins, team meetings, and one-on-one conversations to ensure that everyone feels informed and supported. When you invest time in communication, what happens is that you demonstrate your commitment to their team’s success. Proverbs 27:23-24 advises, “Be thou diligent to know the state of thy flocks, and look well to thy herds. For riches are not for ever: and doth the crown endure to every generation?” Leaders who invest time in understanding and communicating with their teams can build lasting success and loyalty.

Lessons to meditate on – Overcoming poor communication 

• Lesson 1: Know your communication style. Identify your strengths and weaknesses in communication. Be clear, not vague.
• Lesson 2: Give clear and specific instructions. Avoid general statements like “Make it happen.” Provide details, deadlines, and expectations.
• Lesson 3: Listen before you speak. Encourage questions, confirm understanding, and don’t assume people know what you mean.
• Lesson 4: Create a safe space for open communication. Make it easy for your team to ask questions and share concerns without fear.
• Lesson 5: Adjust to different communication styles. Some people need written details, others prefer verbal instructions—adapt accordingly.
• Lesson 6: Follow up and give feedback. Don’t assume everything is on track—check in, clarify, and adjust as needed.

>>>Nelson Semanu Boandoh-Korkor: Nelson is a respected author, publishing consultant, and Christian business coach. He is passionate about financial evangelism and is also a forex trader, cryptocurrency investor, and metaverse enthusiast. Elizabeth Boandoh-Korkor (CA): Elizabeth is a highly accomplished Chartered Accountant with nearly two decades of experience in financial management consulting. She has worked extensively in both the non-profit and banking sectors. You can reach out to them at +233549762233 or [email protected]

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