A mobile money agent has lost GHS 10,000 after falling victim to an alleged cash-switch scam carried out by an unidentified customer during what appeared to be a routine transaction.
According to reports, the suspect visited the agent to carry out a mobile money transaction and handed over bundles of GHS 200 notes amounting to GHS 10,000.
While the transaction was being processed, the customer allegedly interrupted the process, claiming they were unable to reach the intended recipient and requested that the transaction be cancelled.
Believing the request was genuine, the mobile money agent refunded the cash to the customer.
Moments later, the individual allegedly returned with what appeared to be the same bundle of money, wrapped in the same black rubber band.
Convinced that it was the same cash she had already counted earlier, the agent reportedly accepted the bundle without recounting the money and proceeded with the transaction.
It was only later that the agent allegedly discovered the bundle no longer contained GH¢200 notes. Instead, the cash had reportedly been replaced with bundles of GH¢1 notes, leaving her with a loss of GH¢10,000.
The incident has sparked discussions on social media, with many users sympathising with the mobile money agent while urging fellow operators to recount cash before completing or reversing any transaction, regardless of how familiar or trustworthy a customer may appear.
The identity of the suspect remains unknown, and it is unclear whether the matter has been officially reported to the police for investigation. Authorities are yet to comment on the alleged incident.
Mobile money agent left devastated after an unidentified man who allegedly came in to perform a transaction swapped bundles of GH¢200 notes totaling GH¢10,000 to bundles of GH¢1 cedi notes.
According to reports, the customer interrupted a transaction, claiming they couldn’t… pic.twitter.com/zwMR3I8jGf
— SIKAOFFICIAL? (@SIKAOFFICIAL1) July 17, 2026
